Terms of Service

1. Eligibility & Accounts

You must have the legal capacity to form a contract. If you create an account, you agree to provide accurate information and to keep your credentials secure. You are responsible for activities that occur under your account.

2. Acceptable Use

• Do not misuse the Services or attempt to access them using a method other than the interface provided.
• Do not infringe intellectual property rights or violate applicable laws.
• Do not interfere with or disrupt the Services, including by overwhelming infrastructure.

3. Integrations & Third‑Party Services

Where you connect third‑party systems (e.g., Zoho, Google, Salesforce), you authorize us to access and process data as necessary to provide the Services. Third‑party terms and privacy policies apply to their services; we are not responsible for their practices.

4. Intellectual Property

We and our licensors retain all rights, title, and interest in and to the Services, including software, documentation, and trademarks. You retain ownership of your data.

5. Confidentiality & Privacy

We will handle your information in accordance with our Privacy Policy. Where a separate agreement exists, its confidentiality terms apply.

6. Fees & Subscriptions

If fees apply, you agree to pay charges described at the time of purchase or in an order form. Unless stated otherwise, fees are non‑refundable except as required by law.

7. Termination

You may stop using the Services at any time. We may suspend or terminate access for violations of these Terms or to protect the Services or other users. Upon termination, certain provisions survive, including IP, disclaimers, and limitations of liability.

8. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Services will be uninterrupted, error‑free, or secure.

9. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Services.

10. Indemnification

You agree to defend, indemnify, and hold harmless Lorna AI and its affiliates from claims, damages, or expenses arising from your use of the Services or violation of these Terms.

11. International Use

You are responsible for compliance with local laws where you use the Services, including export control and data protection requirements as applicable.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws applicable in your primary contracting location, without regard to conflict‑of‑laws principles, unless a separate agreement states otherwise.

14. Contact

Questions about these Terms? Email info@lorna.app.